How do I cancel my subscription? - Powered By Kayako SupportSuite

08 Sep 2010

Support Center » Knowledgebase » How do I cancel my subscription?

	How do I cancel my subscription?

Solution To cancel subscriptions via PayPal or Google Checkout, log into your PayPal or Google Checkout account, and look through your transaction history for the transaction in which you created the subscription. Click on the details of that transaction and there is a cancellation link on that page.

Cancellations of subscriptions can ONLY be done by you via your payment-method account (ie: PayPal or Google). We cannot cancel your subscription for you. Subscriptions are managed by PayPal and Google, they are not managed by us, nor are they billed by us. Your subscription is actually an agreement and arrangement between you and PayPal/Google by which you are asking them to automatically send us a set amount of money each month - only after the renewal is complete and payment made in full do we become involved at all - and our involvement is based entirely on notification by PayPal/Google that you have submitted a payment.

Please contact PayPal/Google if you have issues cancelling a subscription - they can assist you with doing so.

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23 Feb 2008 03:28 AM